Consumer Frequently Asked Questions
Who is ArtBin®?
Since 1976, ArtBin has been the leader in storage containers for the Art and Craft marketplace.
Manufactured in the USA, ArtBin products are produced from the highest quality plastics available. Our in-house design capabilities, combined with our vast experience with various molding techniques, means quality products specifically designed for the Art and Craft industries.
Classic tray boxes, media specific storage and our newest soft-side bags which combine the versatility of molded boxes with the mobility of a soft-side bag makes ArtBin the best choice for all your Art and Craft storage needs.
How long does it take to receive my order?
Most orders are shipped same day or next day, we strive to ship all orders within 48 hours or less. Orders within the United States are usually received within 2-3 business days but may take up to 7 business days. During high volume sales, specials or popular product releases, orders may take up to 72 hours to ship.
What is your return policy?
You may return any unused product for a refund, store credit, or an exchange within 30 days from the date we shipped the product. This is only for the return of product in brand new condition with intact packaging and no damage.
What payment methods can I use?
ArtBin accepts MasterCard, VISA, and American Express.
How can I get replacement parts?
You may call 1-800-232-3474 weekdays between 8:00 A.M. and 5:00 P.M. Eastern time to speak with a Customer Service Representative or you can e-mail inquiries to firstname.lastname@example.org.